Privacy Policy

The following hotels are managed by Fairview Hotels Ltd and are part of the Fairview Hotels Ltd portfolio.

  • voco Letchworth Hall  – voco
  • Mercure London Bloomsbury
  • ibis Cardiff Centre
  • ibis Steveange Centre
  • ibis Rugby East
  • Holiday Inn Cardiff North – M4, J32
  • Novotel Wolverhampton
  • Novotel Stevenage
  • Novotel Manchester West
  • Novotel Coventry M6 J3
  • Novotel Nottingham Derby
  • Novotel Ipswich Centre
  • Novotel Newcastle Airport
  • The Forum Conference & Banqueting Centre

This privacy policy explains how we use any personal information we collect about you when you use this website or stay at one of our hotels.

Topics:

    • What information do we collect about you?
    • How will we use the information about you?
    • Your rights.
    • Keeping your information.
    • How we secure your information.
    • Marketing
    • Cookies
    • Changes to our privacy policy
    • How to contact us

What information do we collect about you?

At various times, we will be obliged to ask you, as a Fairview Hotels Ltd customer and its associated hotels, for information about you and/or members of your family, such as:

    • Contact details (for example, last name, first name, telephone number, email)
    • Personal information (for example, date of birth, nationality)
    • Information relating to your children (for example, first name, date of birth, age)
    • Your credit card number (for transaction and reservation purposes)
    • Your membership number if you are a member of our loyalty program.
    • Your arrival and departure dates.
    • Your preferences and interests (for example, smoking or non-smoking room, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests)
    • Your questions/comments during or following a stay in one of our hotels.

The information collected in relation to persons under 18 years of age is limited to their name, nationality, and date of birth, which can only be supplied to us by an adult.

How will we use the information about you?

We use your information in a number of different ways, primarily to fulfill a contract and also to provide excellent service to our customers. The table below outlines how we use the information we collect.

Personal Information What we use it for
Contact Details To manage the reservation of rooms, accommodation requests, and other hotel services. To manage your stay at the hotel, room lists, restaurant bookings, special requests, and services. To monitor your use of hotel services. To manage invoicing and payment records.
Personal Information To improve hotel services, to input to our marketing program, to assist in the promotion of our services, and to adapt our products.
Information relating to your children Limited to nationality and D.O.B. only supplied by an adult. Used to manage their stay at the hotel.
Credit Card Number To guarantee bookings and to take payment.
Loyalty Membership Number To record use of services and supply rewards.
Arrival and Departure dates To manage your hotel booking.
Preferences and Interests To enhance customer stay at our hotel and to customise and improve the services we offer.
Questions / Comments To collect feedback to improve our services and monitor customer experience.

Your Rights

You have rights relating to your personal information:

    • The right to be informed about how your personal information is being used (like this notice!).
    • The right to access the personal information we hold about you.
    • The right to request the correction of inaccurate personal information we hold about you.
    • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
    • The right to stop direct marketing messages and to withdraw consent for other consent-based processing at any time.
    • The right to request that we transfer or port elements of your data either to you or another service provider.
    • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.

If you want to exercise your rights, have a complaint, or just have questions, please contact us via the details in the contact section at the end of this document.

Keeping Your Information

We’ll hold on to your information for as long as you have a booking with us, and for as long as is necessary to provide support-related reporting. We may also retain some of your information if required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions.

How we secure your information

Fairview Hotels Ltd takes data security seriously, using appropriate technologies and procedures to protect personal information. Our policies align with international standards and industry best practices.

Marketing

We would like to send you information about the products and services of Fairview Hotels Ltd and our sister hotels. If you have consented to receive marketing, you may opt-out at a later date.

You have a right to stop us from contacting you for marketing purposes. If you no longer wish to be contacted, please email info@fairviewhotels.com.

Cookies

We use cookies when you visit our site. By using our websites, you agree to us placing these cookies on your device. More information about cookies can be found at .

ico.org.uk

Changes to how we protect your privacy

We may update this page from time to time to reflect changes in how we process your data. If significant changes occur, we will notify you via our website or other means.

How to contact us

If you:

    • Have any questions or feedback about this notice.
    • Would like us to stop using your information.
    • Want to exercise any of your rights as set out above, or have a complaint.

You can contact our privacy team by emailing us at: info@fairviewhotels.com

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